GENERAL TERMS AND CONDITIONS OF SALE TO ONLINE CONSUMERS
PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE MAKING YOUR DECISION TO PURCHASE.
This Web Site is intended only for consumers wishing to order Philips products (“Products”) online
for delivery in the United Kingdom. Philips does not accept orders for delivery outside the United
Kingdom. The terms and conditions under which the Products are offered for sale on this Web
Site are set out below. By ticking the “I have read and agree” box on the order form and
submitting the order, you accept and agree to be bound by these terms and conditions. Philips
reserves the right to change these terms and conditions at any time without prior notice. Such
change however will have no effect on orders that were submitted before posting of such revised
terms and conditions on this Web Site.
To place an Order you must be 18 years of age or over, be accessible by telephone and have a
valid email address.
You may place an order by:
filling in the order form on the Web Site after logging into or creating your personal
account and clicking on the appropriate submission button; or
Calling Philips on 0800 33 16016 between 09:00 and 17:30 Mondays to Fridays.
Philips will not accept orders placed in any way other than those listed above.
When you place your order, Philips will issue you with a Web Order Number. Philips will do this
via the Web Site, unless you have placed your order by telephone, in which case Philips will issue
your Web Order Number when you call us. Please note that such a Web Order Number is supplied
for reference purposes only and does not constitute our acceptance of your order.
By placing an order, you make an offer to us to purchase the Products you have selected on these
terms and conditions. Philips may or may not accept your offer at our discretion or may reduce
the number of Products we accept to deliver to you. However, orders submitted by you are
binding on you and cannot be cancelled after order submission.
If Philips accepts your order, Philips will notify you of our acceptance by issuing an order
confirmation. Philips will send your order confirmation to you by e-mail. The order confirmation
will be effective as of the date on which the order confirmation is sent to you. If Philips cannot
accept your order, Philips will attempt to contact you by email, telephone or post.
Please note that the on-screen display of the colours or designs of products may differ from the
actual appearance or size of products offered on the Web Site.
3. Supply of Your Products
Subject to these terms and conditions, Philips will supply to you the Products indicated on your
All prices are in GBP. Prices shall be those prices published on this Web Site at the time you
submit your order. The prices published on the Web Site are inclusive of VAT but exclusive of
recycling levies, shipping and handling costs and duties, which are for your account. These costs
will be calculated separately as applicable and specified on the order form and added to the total
price of the order. The total price stated on the order form you submit shall be the total amount
payable by you for the products, including all taxes, recycling levies, duties, handling and shipping
No intra-community purchases can be made via the Web Site.
Delivery costs, where applicable, are payable by you as indicated on your invoice.
5. Paying for Your Products
You may pay for your Products by the methods of payment as may be displayed on the payment
page of the Web Site.
You must pay in the currency as indicated on your invoice.
If you are paying by credit card, then you must supply your credit card details when you place
your Order. Your credit card will be charged when we issue your invoice or on the moment of
shipment of your Products. Philips will not commence the manufacture of your Products, neither
will Philips supply the Products to you, nor perform the services, until your credit card issuer has
authorised the use of your card for payment of the Products and/or services ordered. If Philips
does not receive such authorisation, Philips shall inform you accordingly. Philips reserves the right
to verify the identity of the credit card holder by requesting appropriate documentation.
6. Delivery of Your Products
Orders placed on this site can only be delivered in the United Kingdom, with the exception of the
Isle of Jura and other UK Islands (postcodes starting with KW, PA34, PA35, PA36, PA37, PA38,
PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65,
PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78 and PA80).
We also cannot deliver to Gibraltar, the Channel Islands (postcodes starting with GY and JE), the
Isle of Man (IM), or to the Republic of Ireland.
Philips will deliver the Products to the delivery address you have specified on the order form and
in accordance with the delivery option you have chosen. In the event you order various Products
to be delivered to different addresses, you will need to submit a separate order form for each
delivery address. Any delivery or shipment dates given by Philips are best estimates only and
Philips shall not be liable for any loss, damage, costs or expenses for failure to deliver in
accordance with the delivery or shipment dates given. In the event any of the Products ordered
are out of stock, this may mean the whole order is delayed. If so, an estimate of the delay will be
given by email or post, but delivery shall in any case be made within thirty (30) days as of the date
indicated on the order confirmation by Philips.
Title to and risk of loss of your Products will pass to you on delivery of the Products.
Upon delivery of the Products to the carrier, Philips will send you a confirmation of shipment by
email, provided you have indicated an email address on the order form, or by post.
7. Exchanges, Returns and Refunds
You may return the Product to Philips or cancel the entitlement to services and obtain a
refund of the price of the returned Product (except gift wrapping costs and any such other
charges) or service entitlement provided that you contact Philips within thirty (30)
calendar days as of the date of delivery of the Product. Return delivery is free of charge
with UPS or TNT pick-up service.
If a product is sold as part of a product combination (bundle) in which other products are
offered for free or at a discount compared to their normal price, the bundled product
must at Philips’ request be returned with the product purchased. Philips reserves the right
to raise an invoice in respect of any free or discounted bundle products not returned.
Please note that you may not return a Product and claim a refund if the Product
a) software which Philips supplied to you sealed and unused and you have broken the
seal or which you have successfully downloaded from the Web Site; or
b) a personalised and/or customised product made in accordance with your specifications.
You may not obtain a refund for a service if you have commenced use of a/the service.
If a Product was supplied in error, is incomplete or faulty and you believe that you are
entitled to a replacement or repair in accordance with paragraph 8 below, please call
Philips on 0800 331 6016 between 9:00 and 17:30 Monday to Friday. In the event that you
are entitled to a replacement or repair in accordance with paragraph 8 below, the
transportation charges referred to in paragraph 7.1 will not be applied.
If you have received the ordered Product(s) and have simply changed your mind about
purchasing it, you may return the Product(s) or entitlement to Service to Philips for a
refund, subject to the payment of the transportation charges and provided:
You inform Philips of your decision to cancel the contract within thirty (30) calendar
days as of the date of delivery of the Product or the date you purchased the services;
The Product(s) are returned in their original condition and the security seals on the
Product(s) are intact; and
The Product(s) are returned in accordance with paragraph 7.2 below. Please note
that while the Product(s) remain in your possession you are under a duty to ensure
that the Product(s) are kept safe and secure.
Steps to Follow to Claim a Refund:
Please call Philips on 0800 331 6016 between 9:00 and 17:30 Monday to Friday to make
arrangements for return. You will then be provided with an RMA (Return Material
Philips will subsequently arrange for the Product(s) to be collected by its nominated
carrier. Depending on which carrier it is, you will either be asked to contact them, or in
the case of larger items you will be called to arrange a collection time.
Before returning any Product(s) please check that you have:
a) Received a RMA number from Philips (issued on request);
b) Enclosed all accessories, in box warranties and other material supplied unless
c) Used all packaging that was originally supplied;
d) Clearly displayed the returns address and the RMA number; and
e) Sealed the packaging securely.
Following these steps will help ensure the Product(s) arrive at the correct destination and
in good condition within a timely fashion. Please note that your failure to follow this
procedure may result in the returned Product(s) being rejected upon receipt and you may
forfeit your right to a refund.
Please note that Philips reserves the right to reject any Product(s) that are not returned in
accordance with the provisions set out above and particularly within paragraphs 7.1.2 and 7.2.
Philips-branded Product Warranty
Philips warrants the Products as set forth on the warranty card supplied with the Product
and/or as may be stated on the Web Site. Specific warranties may apply to certain
Products (such as customised Products) as specified on the Web Site. With respect to
software, no warranty shall apply other than as expressly set forth in the applicable
license agreement. Should the Product supplied by Philips not comply with the applicable
warranty, Philips shall, at its option and expense, unless provided otherwise in the
applicable warranty, repair or replace the Product or refund the purchase price upon
return of the Product. Except as expressly set out in these terms and conditions, to the
fullest extent permitted by law Philips hereby disclaims any and all warranties, whether
express or implied. The limited warranty set out above will not affect or prejudice your
Non-Philips- branded/Third-party Products
For non-Philips- branded Products (including non-Philips- branded products contained in
product bundles or promotions), all warranty claims, where relevant, are to be made in
accordance with the terms and conditions of any standard manufacturer’s warranty which
may be included with the Products purchased. In relation to any existing manufacturer’s
warranty, any warranty claims should first be made either directly to the manufacturer or
to Philips by phone.
If your digital content is faulty, you're entitled to a repair or a replacement. If the fault
can't be fixed, or if it hasn't been fixed within a reasonable time and without significant
inconvenience, you can get some or all of your money back. If you can show the fault has
damaged your device and we haven't used reasonable care and skill, you may be entitled
to a repair or compensation.
IF YOU ARE A CONSUMER, THE WARRANTIES REFERRED TO ABOVE ARE IN ADDITION TO AND DO NOT AFFECT YOUR STATUTORY RIGHTS.
These terms and conditions set out the full extent of our obligations and liabilities in respect of
the supply of the Products (and performance of telephone support and warranty services) and the
performance of any Services.
Save as set out at paragraph 9.3 below, there are no warranties, conditions or other terms that
are binding on Philips regarding the supply of Products or the provision of Services except as
expressly stated in the contract.
Any warranty, condition or other term arising out of or in connection with the supply of Products
and/or the provision of Services which might otherwise be implied into or incorporated in the
contract by statute, common law, laws applicable in the country where you purchased the
Products or Services or otherwise (including without limitation any implied term as to quality,
fitness for purpose, reasonable care and skill) is hereby expressly excluded to the maximum
extent permitted by law. In particular, Philips will not be responsible for ensuring that the
Products are suitable for your purposes
Nothing in the contract shall limit or exclude our liability (i) for death or personal injury caused by
our negligence or (ii) for fraud or (iii) any breach of the obligations implied by applicable
compulsory national laws as to title or (iv) any liability which cannot be excluded by law.
SUBJECT TO CLAUSE 9.4 PHILIPS WILL NOT BE LIABLE UNDER THE CONTRACT FOR ANY LOSS OF
INCOME, LOSS OF PROFITS, LOSS OF CONTRACTS, LOSS OF DATA OR FOR ANY INDIRECT OR
CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND HOWSOEVER ARISING AND WHETHER CAUSED
BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE.PHILIPS MAXIMUM
AGGREGATE LIABILITY UNDER THE CONTTRACT WHETHER IN TOR (INCLUDING NEGLIGENCE) OR
OTHERWISE SHALL IN NO CIRCUMSTANCES EXCEED THE AMOUNT PAYABLE BY YOU TO PHILIPS IN
RESPECT OF THE PRODUCT(S) AND/OR SERVICES IN QUESTION.
This does not affect your statutory rights as a consumer, nor your right to return the Products as
per clause 7.
10. Contacting Philips Online Shop
You can contact Philips Online Shop:
- by telephone on 0800 331 6016 between 9:00 and 17:30, Mondays to Fridays;
- by using the e-mail form located here
Your transaction records are accessible to you if you are a registered customer by entering your
Web Order Number(s) so that you may check the status of your order(s) and check the order
By placing your order, you agreed and understand that Philips may store, process and use the
data collected from your order form for processing your order. These data will be treated in
Policy” in the footer of this Web Site. If you wish to have access to information we hold
concerning you, or if you want to make any changes, or if you do not want to receive information
12. Circumstances Beyond Philips Reasonable Control
Philips will make every effort to perform Philips’ obligations under the contract. However, Philips
cannot be held responsible for delays or failure to perform if such delay or failure is caused by any
circumstances beyond our reasonable control. In the event of a delay, Philips will perform our
obligations as soon as reasonably possible.
13. Disagreements, Governing Law and Jurisdiction
Philips will try to solve any disagreements quickly and efficiently. If you are not happy with the
way Philips deals with any disagreement and you want to take court proceedings, you must do so
under English Law and before the English Courts. The applicability of the United Nations
Convention on Contracts for International Sale of Goods is hereby explicitly excluded.
Neither Philips failure nor your failure to enforce any term of the contract constitutes a waiver of
such term. Such failure shall in no way affect the right later to enforce such term.
The invalidity or unenforceability of any provision of the contract shall not adversely affect the
validity or enforceability of the remaining provisions.
15. Special Terms for Customisation/Personalisation
Order and Acceptance – Customised Products
While Philips honours most designs, Philips cannot honour all of them. Some may contain
among other things trade marks of third parties that you (or Philips) do not have the right
to use. Others may contain material that we consider inappropriate or simply do not want
to place on our Products. Unfortunately, at times this means that Philips may decline your
order that may otherwise seem unobjectionable. If your design is, in our sole opinion,
unacceptable, your order may be immediately rejected or your purchase will be cancelled
at a later stage – if so, you will be notified by e-mail or post and Philips reserves the right
to cancel the applicable order confirmation.
You agree not to use the Web Site or service:
a) To upload, order for print, or otherwise transmit or communicate any material for
any unlawful purpose or that is obscene, offensive, blasphemous, pornographic,
sexually suggestive, deceptive, threatening, menacing, abusive, harmful, an
invasion of privacy, supportive of unlawful action, defamatory, libellous, vulgar,
violent, or otherwise objectionable
b) To upload, order for print, or otherwise transmit or communicate any material that
depicts celebrities or celebrity likenesses, regional, national or international leaders
or politicians, current or former world leaders, convicted criminals, newsworthy,
notorious or infamous images and individuals, or any material that is vintage in
appearance or depicts images from an older era;
c) To upload, order for print, or otherwise transmit or communicate any material that
you do not have a right to transmit or communicate under any contractual or
fiduciary relationship or which infringes any copyright, trademark, patent or other
intellectual property right or any moral right of any party;
d) To upload or otherwise transmit any material which is likely to cause harm to this
Web Site or anyone else's computer systems, including but not limited to that
which contains any virus, code, worm, data or other files or programs designed to
damage or allow unauthorised access to this Web Site or which may cause any
defect, error, malfunction or corruption to the service; and
e) You agree that if Philips, in its sole discretion, determines that any material you
submit may not meet these content requirements, Philips shall reject your order.
Philips reserves the right to charge a processing fee of 15 GBP for each design that
you submit as an order which violates our content restrictions.
In addition, in the event you violate one of these Content Restrictions and you
intentionally publicise such violation, you acknowledge that Philips will suffer substantial
damage to its reputation and goodwill and that you can be liable for causing such
Your design or personalisation of the Product (e.g. the colour combination) shall be
created by yourself, or, to the extent this is not the case, you hereby guarantee that you
are authorised to use the design or the personalisation created by a third party.
Please understand that although Philips reserves the right to decline your design or
personalisation, you are solely responsible for your design and personalisation, and Philips
has no obligation to review your design or personalisation.
By submitting your order, including your design and personalisation, to Philips, you hereby
grant Philips a non-exclusive, perpetual, royalty-free licence to use your design and
personalisation in the widest sense of the word, including but not limited to, copying,
editing, modifying, digitising or reproducing, to fulfil your request of creating and
delivering a personalised product.
Your design and personalisation qualify as what Philips calls “User Content”. The article
personalisation, save where that article conflicts with this article about user content; in
such event this article shall supersede
16. Special Terms for Medical Devices
These special terms apply to Products which are medical devices.
You should take advice from a qualified doctor or healthcare provider before using any device
which may affect your health or changing any treatments for conditions. You are responsible for
your decision to purchase and use the Product.
You should only use the Product in connection with the condition for which it is designed to treat.
You should always follow the instructions for use of the Product that come with the Product. Do
not attempt to dis-assemble, modify, adapt or destroy the Product.
You use the Product at your own risk. Philips does not guarantee that use of the Product will
achieve any particular result or effect. If you notice any negative effects following use of the
Product, you should consult with a doctor immediately.